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Utility Customers Can Review Energy Assistance Programs

As summer heats up and home energy use increases in parts of California, Pacific Gas and Electric Company (PG&E) urges eligible customers to enroll in financial assistance programs to help lower energy costs and better manage summer energy bills.

The utility is also continuing to work with customers who have past-due balances—as result of the pandemic or other financial hardship—to help them set up payment arrangements or get help with unpaid balances and prevent a service disconnection.

“Customers in many of our hometowns use more electricity to cool their homes as the weather gets hotter in the summer months. For many customers, higher energy use can have a significant impact on household finances. PG&E wants to help, and we will work with individual customers on their specific needs,” said Vincent Davis, PG&E Vice President, Customer Operations and Enablement.

Customers may qualify for support from a number of different financial assistance programs.

Low Income Home Energy Assistance Program (LIHEAP): A federally funded program that helps low-income households with their energy bills, including those at risk of having service interrupted for non-payment. LIHEAP is overseen by the California Department of Community Services and Development and administered by nonprofit agencies. Program eligibility is determined by income, household size, place of residence, and other factors. To find the local LIHEAP agency, visit or call 866-675-6623.

California Alternative Rates for Energy Program (CARE): Qualified households can save 20 percent or more each month on their energy bill. Customers can apply for CARE online at Applying is easy and only takes about five minutes. Qualifying customers will begin receiving the CARE program discount within their next billing cycle.

Family Electric Rate Assistance Program (FERA): Income-qualified households with three or more people can apply for the FERA program at for an 18 percent discount on their electric bill.

Relief for Energy Assistance through Community Help Program (REACH): Provides income-qualified customers with financial assistance up to $500, based on their past due bill, during times of hardship (energy credit support is subject to funding availability). Customers can apply for REACH support at

Medical Baseline Program: Customers on the Medical Baseline program who have special energy needs due to certain qualifying medical conditions can receive a lower rate on monthly energy bills.

In response to COVID-19, PG&E implemented a series of emergency protections for customers including a moratorium on energy service disconnections. While disconnections for non-payment have resumed, the company continues working with customers having difficulty paying their bills by providing assistance and payment plans to avoid disconnection.