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Public safety dispatchers recognized for expertise

National Public Safety Telecommunicators Week, being observed April 14 through 20, is an opportunity to shine the light on the unseen workers who help keep people safe and get help to them when needed. Public Safety Dispatchers play a critical role in orchestrating emergency response efforts, providing vital information to both the callers and emergency responders.

“These women and men are the first point of contact during an emergency, navigating a crisis with composure and expertise to provide vital instructions, while seamlessly coordinating efforts behind the scenes,” said California Highway Patrol Commissioner Sean Duryee. “Their dedication and unwavering commitment to public service deserve praise and recognition.”

The CHP has more than 700 dedicated professionals who serve in that role, working on the front lines of public safety and service, fielding a vast majority of cellular 9-1-1 calls in the state. Last year, the CHP handled approximately 6.6 million calls for service statewide. Of those calls, 4.6 million were to 9-1-1.

In addition to their primary responsibilities, dispatchers often act as lifelines for individuals in distress offering reassurance, guidance, and support until help arrives. Their ability to remain calm under pressure, think quickly on their feet, and maintain professionalism in the face of chaos is commendable.

The CHP has several openings for public safety dispatchers and public safety operators and is actively recruiting Californians to answer the call of this rewarding career. For more information, register at to attend an online hiring seminar, set for 6:30 p.m. on Wednesday, April 24.