When an emergency strikes, the public turns to the 9-1-1 system as the lifeline to ensure police, fire and medical personnel are able to respond quickly. Often 9-1-1 operators go unnoticed and Cal Fire is taking the opportunity during National Public Safety Telecommunicators Week to highlight the critical role that our department’s dispatchers play during an emergency. In recognition of all their hard work, Cal Fire is sharing individual profiles of Communication Operators across the state on social media.